PRIVACY POLICY
Zen Plumbing
1. Introduction
Zen Plumbing ("we", "us", or "our") is committed to protecting the privacy of our customers, contractors, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We operate throughout Queensland (QLD) and New South Wales (NSW), offering plumbing services to residential, commercial, and industrial clients.
2. What Personal Information We Collect
We may collect personal information that is reasonably necessary for our business activities, including:
Contact Information: Name, phone number, email address, and residential or business address
Billing Information: Payment details, bank account numbers, and billing addresses
Job Details: Property access details, service history, photos or videos of plumbing work
Communication Records: Emails, text messages, service inquiries, and feedback
Website Information: IP address, browser type, cookies, and usage data (if applicable)
We generally collect this information directly from you, but we may also receive it from third parties such as contractors, real estate agents, or service aggregators.
3. Why We Collect Personal Information
We collect, hold, and use your personal information to:
Schedule and deliver plumbing services
Provide quotes and respond to inquiries
Process payments and issue invoices
Communicate about service updates or promotions
Comply with legal obligations and regulatory requirements
Improve our customer service and business operations
4. Disclosure of Personal Information
We may disclose your personal information to:
Licensed plumbing contractors or technicians working on your job
Our administrative or accounting service providers
IT and cloud service providers (e.g., job management or invoicing systems)
Legal, insurance, or regulatory authorities where required by law
Other third parties with your consent or as permitted by law
All third parties are required to handle your information in accordance with Australian privacy laws.
5. Security of Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include:
Secure physical storage of paper files
Password-protected digital systems
Restricted access to personal information
Staff training on privacy obligations
However, no system can be completely secure, and we cannot guarantee the security of information you transmit to us electronically.
6. Accessing and Correcting Your Information
You have the right to access the personal information we hold about you and request corrections if it is inaccurate, out-of-date, or incomplete.
To request access or correction, please contact us using the details below. We may require identification before releasing the information.
7. Website and Cookies
If you use our website, we may collect anonymous data such as your IP address, browser type, and browsing behavior using cookies or similar technologies. This helps us understand site usage and improve functionality.
You can choose to disable cookies in your browser settings, although some features may not function properly.
8. Complaints
If you have a complaint about how we have handled your personal information, please contact us. We will acknowledge your complaint within a reasonable time and investigate it promptly.
If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
Phone: 1300 363 992
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website or by request. Your continued use of our services constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact:
Zen Plumbing
Email: [insert email address]
Phone: [insert phone number]
Mail: [insert business address]
